“Ordinary Handling”: Alaska Airlines Initially Offers $50 After Tearing Passenger’s Suitcase Apart

A passenger traveling with Alaska Airlines discovered that his checked suitcase had been “shredded” upon his arrival at San Francisco. Such incidents are rare, but can still happen, and in this case, Alaska Airlines initially offered just $50 in future flight credit as a “customer service gesture,” as reported by NBC10. The airline referred to the damage as “ordinary handling”, but later offered to replace the bag.